Return & Refund Policy

At Fashion Aura Box, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The return request is made within 7 days of receiving your order.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or final sale.

  • Gift cards or promotional items.

  • Used, washed, altered, or damaged items caused by the customer.

  • Products returned without original tags or packaging.

  • Innerwear, lingerie, socks, and other hygiene-sensitive products (unless received damaged or defective).

3. How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of delivery.

  2. Provide your Order Number and clear photos of the product (if damaged, defective, or incorrect).

  3. Once your request is approved, we will provide return instructions.

Items returned without prior approval may not be accepted.

4. Refunds

After we receive and inspect the returned product:

  • If approved, your refund will be processed to your original payment method.

  • Refunds are generally processed within 5–7 business days after approval.

  • Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

5. Exchange Policy

We offer exchanges for:

  • Wrong item received.

  • Damaged or defective products.

  • Size exchange (subject to stock availability).

If the requested size is unavailable, you may choose a refund or store credit, where applicable.

6. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

  • If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Clear photos of the product

  • Photos of the package (if applicable)

We will review your request and arrange a replacement or refund, as appropriate.

8. Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.

  • For other approved returns, return shipping charges may be deducted from the refund or may need to be paid by the customer, depending on the circumstances.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.